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Customer Service

Shipping & Delivery
Our deliveries care carried out by our own vehicles. We do not believe in a cheap pallet to your front door, as our goods are fragile, valuable and heavy. We are happy to offer Free delivery* on all products to ensure they arrive your home in the same condition they leave our factory. Free UK mainland delivery does not include Northern or Southern Ireland.
Privacy & Security
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Returns & Replacements
We always recommend that each fireplace should be inspected carefully upon delivery and before installation. If in the rare event that a fireplace should be damaged during transit, we guarantee to replace free of charge on our next delivery to your area. The natural materials, which we offer for sale are subject to variations of shading of colour and are sold subject to such variations In processing our natural materials it is accepted that the finishing process may involve the use of filling materials, and goods are sold subject to this acceptance Some materials contain natural features such as shifts and shakes; others of a delicate nature may be backed at our option and will be sold subject to those features No materials produced to customers own specifications will be accepted for return Risk in relation to the goods must be passed on to the client on delivery; therefore all goods must be inspected on delivery or within 48 hours. Any problems to be reported to the office. No claims of breakages will be agreed unless notified within 48 hours of delivery. No responsibility will be accepted for damages at a later date.
Ordering
The use of this website is subject to the following terms of use: We always recommend that each fireplace should be inspected carefully upon delivery and before installation. If in the rare event that a fireplace should be damaged during transit, we guarantee to replace free of charge on our next delivery to your area. The natural materials, which we offer for sale are subject to variations of shading of colour and are sold subject to such variations In processing our natural materials it is accepted that the finishing process may involve the use of filling materials, and goods are sold subject to this acceptance Some materials contain natural features such as shifts and shakes; others of a delicate nature may be backed at our option and will be sold subject to those features No materials produced to customers own specifications will be accepted for return Risk in relation to the goods must be passed on to the client on delivery; therefore all goods must be inspected on delivery or within 48 hours. Any problems to be reported to the office. No claims of breakages will be agreed unless notified within 48 hours of delivery. No responsibility will be accepted for damages at a later date..