One of the biggest concerns many consumers have about online transactions is the integrity of the company they are dealing with.  There is always some comfort in dealing with a business you have spoken to you and have visited. The below article will highlight the rights you have when purchasing online:

What can I do if I have a problem with a fireplace I have purchased online?

1. We would always advise that you firstly speak to your vendor to try and resolve any problems that you may have. It is important to always try and remain calm and collected in order to resolve the matter as easily as possible. 2. All Gas Fireplaces and Electric Fireplaces are covered by their respective manufacturer’s guarantees. In many cases Fires manufacturers such as Dimplex  or Flavel will contact you directly to rectify any faults that occur with the fire mechanism. Showrooms or online businesses are almost always asked to get the customer to contact the manufacturer directly to arrange a service engineer visit. 3. The Consumer Protection (Distance Selling) Directive 97/7/EC law governs almost all online transactions and has the consumer’s best interests at heart. This law covers your rights of return and other rights that arise from purchasing goods at a distance. 4. Other regulation such as the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 also have precedence over any disputes that might arise. 5. If what you have purchased does not match the description or is not fit for purpose then your usual rights apply, and you can often get your credit card company to block payment to the vendor till the dispute is resolved.